Airlines Face Increased Scrutiny Over Refund Delays and Compensation Claims

Airlines across multiple regions are facing renewed scrutiny following a rise in complaints related to delayed refunds and unresolved compensation claims. Consumer advocacy organisations report that travellers are increasingly frustrated by long waiting periods after flight cancellations, schedule changes, or service disruptions.

Recent reports suggest that while many airlines provide digital claim submission tools, the actual processing of refunds and compensation often takes significantly longer than expected. In some cases, passengers have reported waiting several months for a resolution, even when eligibility requirements appear to be met.

Regulatory bodies have responded by reviewing existing passenger protection rules and exploring ways to improve enforcement. Proposals under discussion include clearer refund timelines, improved communication standards, and penalties for repeated non-compliance.

Industry representatives acknowledge the operational challenges airlines face, particularly during periods of high disruption, but agree that clearer processes could help rebuild consumer trust. Travel experts advise passengers to keep detailed records, understand their rights, and monitor official guidance when submitting claims.

As travel demand continues to recover, the outcome of these discussions may influence how airlines handle customer service obligations and how travellers compare carriers in the future.